Shipping Policy

This policy applies to office and desk essentials purchased from meiovanti.com.

1. Shipping Destinations

We currently accept orders for delivery to the 48 contiguous United States. We do not currently offer delivery to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or PO boxes.

If we discover that an accepted order cannot be delivered to your address, we will contact you and offer an available alternative or cancel the order with a full refund.

2. Order Processing

Orders are normally processed within 2–4 business days after payment confirmation. Processing includes order review, preparation, and packing. Processing time is separate from carrier transit time.

Business days are Monday through Friday, excluding applicable public holidays. If we cannot dispatch your order within the stated processing period, we will notify you with a revised estimate and explain your cancellation options.

3. Estimated Delivery Time

Standard transit is estimated at 10–15 business days after dispatch. Including processing, the normal estimated order-to-delivery period is approximately 12–19 business days.

These are estimates rather than guaranteed arrival dates. Weather, customs inspections, carrier disruptions, and address issues may affect delivery. Any materially different estimate disclosed before purchase applies to that order.

4. Shipping Charges

Available shipping services and their charges are displayed at checkout before payment. Review the final shipping amount before placing your order.

Any free-shipping promotion will state its eligibility requirements where the offer appears and will be reflected at checkout. No free-shipping threshold applies unless expressly displayed.

5. Fulfillment Location

Our registered company address is an administrative address and should not be assumed to be the dispatch location or a return facility. We do not promise U.S.-based dispatch.

If the dispatch country has not been disclosed on the product page or during checkout, we will communicate it before shipment and allow you to cancel for a full refund before dispatch if you do not wish to proceed. You may also contact us before ordering to confirm the dispatch country for a particular item.

6. Tracking and Separate Shipments

Tracking details will be emailed after dispatch. Please allow up to 3 business days for the carrier's first tracking update. Contact us if tracking remains unavailable after that period.

Items may occasionally arrive in separate packages. We will provide the available tracking details for each shipment. We will not charge additional shipping solely because we split an order.

7. Taxes and Import Charges

Any taxes collected by meiovanti are displayed at checkout. Unless checkout expressly states that import duties and customs fees are included, these charges are not included in the product or shipping price and may be payable by the recipient to the relevant authority or carrier.

If you are unsure whether an order will involve cross-border shipping or additional import charges, contact us before purchasing.

8. Incorrect Addresses

Please check your delivery information before submitting an order. Contact us immediately if you notice an error. Changes are possible only while the order's fulfillment status allows them.

If an address supplied by the customer causes a return or requires reshipment, we will explain any actual additional shipping charge and obtain agreement before arranging reshipment. Costs caused by our own addressing error will be covered by us.

9. Delayed, Lost, or Missing Deliveries

Contact us if your shipment exceeds the estimated transit period or tracking has not updated for 7 business days. We will respond within 2 business days and investigate with the delivery provider.

If tracking says “Delivered” but you cannot locate the parcel, check nearby delivery areas and building reception, then contact us. A delivered scan alone does not automatically close your claim.

If the carrier confirms loss, we will offer a replacement or refund. If our investigation remains unresolved 10 business days after you report a missing parcel beyond the estimated delivery period, we will offer a replacement or refund rather than require you to wait indefinitely. We will assess the available evidence, including whether a delivery problem resulted from incorrect information supplied with the order.

10. Damaged or Incorrect Items

Please contact us promptly if an item arrives damaged, defective, incomplete, or incorrect. Include your order number and photographs where reasonably available. For a confirmed issue attributable to us, we will provide an appropriate remedy without additional costs caused by that error.

See our Return & Refund Policy for details.