Return & Refund Policy

This policy explains returns, cancellations, and refunds for office and desk essentials purchased from meiovanti.com.

1. Return Request Window

You may request a change-of-mind return within 30 calendar days after the item is delivered. For items delivered separately, each item's return window starts on its own delivery date.

A request submitted within the return window remains timely even if our response arrives after the window ends. After we provide return instructions, please dispatch the return within 14 calendar days, or contact us if you need an extension.

2. Return Conditions

For a change-of-mind return, the item must be unused beyond reasonable inspection, unaltered, and complete with its included parts and accessories. Please include the original packaging where reasonably possible and use protective packaging suitable for transport.

Opening the shipping carton to inspect an item does not automatically make it ineligible. Damage, defects, incorrect items, and other matters covered by applicable consumer rights are assessed separately from change-of-mind returns.

Sale-priced items are eligible under the same conditions. We do not charge a restocking fee.

3. How to Request a Return

1. Email service@meiovanti.com with your order number, the item you want to return, and the reason.
2. For damage, missing parts, or an incorrect item, include photographs where reasonably available.
3. We will respond within 2 business days and explain any information needed to review your request.
4. Once the return is authorized, we will provide the receiving address and shipping instructions.
5. Keep your postage receipt and tracking number until the return is resolved.

Do not send a return to the address printed on the original shipping parcel or to our registered business address unless we confirm that it is the correct receiving location.

4. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order and report a problem as soon as reasonably possible. Reporting it within 7 calendar days helps us investigate promptly, but this is not an automatic cutoff for applicable defect or consumer-rights claims.

For a confirmed problem attributable to us, we will arrange an appropriate replacement, missing component, or refund. Any required return shipping and replacement shipping caused by our error will be covered by us.

If a return is required, we will provide a prepaid shipping label or agree in advance to reimburse reasonable documented return postage. We will not require you to pay additional costs caused by our confirmed error.

5. Return Shipping and Original Shipping Charges

• Change of mind or customer selection error: the customer pays return shipping. Original outbound shipping charges are not refunded, except where required by applicable law.
• Our error, damage, or a confirmed defect: we cover the required return costs. A refund for the affected item includes its purchase price and applicable store-collected tax; any outbound shipping attributable to that item will also be refunded.
• Full order returned because of our error: the original shipping charge will be refunded in full.

The return facility may differ from the dispatch location and our registered office. You may contact us before purchase to confirm the applicable return destination and potential shipping costs.

6. Inspection and Refund Timing

We will inspect an authorized return within 5 business days after it reaches the instructed return location and notify you of the outcome. If the return is not approved, we will explain the reason and available next steps.

Approved refunds are initiated to the original payment method within 5 business days after approval. For a refund that does not require a physical return, the same 5-business-day period starts when we approve the refund.

Your bank or payment provider may take additional time to post the funds. If the refund is not visible within 10 business days after our refund confirmation, contact us so we can help trace it.

If the original payment method cannot receive the refund, we will contact you to agree on a suitable alternative. We do not require customers to accept store credit instead of an approved monetary refund.

7. Exchanges

Contact us if you would like an exchange. Availability depends on stock. We will explain the available replacement, any price difference, and any applicable shipping charge before you agree. If an exchange is unavailable, an eligible return may be refunded.

8. Order Changes and Cancellations

Contact us immediately to request a change or cancellation. We will check whether fulfillment can still be stopped. We cannot guarantee changes once preparation has progressed, and an order already dispatched must follow the applicable return process.

A successfully canceled order that has not been dispatched receives a full refund with no cancellation fee. We initiate that refund within 5 business days after cancellation confirmation.

If we cancel an order because it cannot be fulfilled, we initiate a full refund within 5 business days after notifying you.

9. Applicable Rights

This policy does not limit consumer rights that cannot be excluded under applicable law. Business days are Monday through Friday, excluding applicable public holidays.